Royal College of
General Practitioners

RCGP Helpdesk

Tel: 020 3188 7655

Opening Hours: Mon-Fri 09:00-17:00, except for Wednesdays between 15:30-16:30 when the Helpdesk is closed for brief training.
 


 

System Upgrade - The RCGP Digital Transformation Programme

As part of the College's Digital Transformation Programme, there is a major upgrade to the website and parts of our internal systems occurring over the weekend of 4-7 May. In order to complete this upgrade, certain sites and functions must be disabled for the duration of the weekend. This downtime is necessary in order for the College to continue to provide world class services to our members, and has been scheduled carefully to create the least disruption possible.

These include:

  • Access to the Trainee ePortfolio
  • Access to the online Learning Environment (RCGP Learning)
  • Event listing and booking functions
  • Access to MyRCGP

There may be other functions which do not operate as usual during this time. We anticipate that the systems will be made unavailable at 5pm on Friday 4 May, and will not be available again until 9am on Tuesday 8 May.

Please note that although this upgrade will affect logging in to Trainee ePortfolio, this is not an upgrade or change to the Trainee ePortfolio system itself.

There will be a slight change to the look of the ePortfolio login page, with a separate login buttons for trainees and for trainers, supervisors and deanery users.

If you are a trainee, please be aware that upon the website being restored, you will be prompted to change your password the first time you use any of the services listed above.

If you are a trainer, supervisor or deanery user, your username and password will stay the same.

We hope that the downtime will not cause you too much inconvenience and thank you in advance for your co-operation.